Welcome to Van Man Derby.                                                           Van Mans Terms and Conditions.

 

   Terms and Conditions.

When using our service, you are agreeing with and accepting our terms and conditions.

1. Van Man will always endeavour to offer a professional and reliable service at all times.

2. Van Man will always endeavour to be punctual but in the rare event that we are late, due to unforeseen circumstances, we do not accept any liability for any financial loss caused due to our being late.

3. When requesting a quote, it is down to you the customer to inform us about ALL THE ITEMS that will need transporting.
Failure to do this could result in extra loading/unloading time and incur additional costs.

4. It is down to you the customer to advise us about ANY steps, staircases, or any other difficulties we may face when it comes to loading and off loading. Failure to do this could result in extra loading/unloading time and incur additional costs.

5. When using our service, you are agreeing to pay in full, any parking penalties received whilst loading/unloading your items.

6. Depending on the job description, we may ask for a 25% booking deposit to secure your slot. All deposits are none refundable.

7. When using our service, you the customer are agreeing that Van Man can withhold any items untill the full cost is met.

8. If you the customer misenterpret the job description, we have the right to cancel the job at any given time and withhold your deposit to cover the costs already incured.

9. As we run by a very punctual timetable, if we are forced to wait for any reason, such as lost keys, delayed access or any other delay, waiting time is charged at five pounds per 15 min increments, part or full.

10. It's down to you the customer to inform us about any awkward access or parking issues we may come across. Awkward access meaning no vehicle access to properties, no parking available within close proximity to your property, tight stairways and hallways where we may struggle with large items of furniture such as sofas and wardrobes etc.

We are always at hand to offer any help or advice and endeavour to provide a suitable solution for your transport requirements, wherever possible. Contact us.

Contact Van Man : FAQs :
Van Man Derby. Your reliable man and van service.


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